FTP Access

Please use our FTP account to upload large files:

Host: ftp.rtdesign.ca

Username: rtdclient

Password: RTDesign2011

We recommend using Filezilla as a FTP Client.

Our procedure

You’ll find answers to many common questions right here.  If you have a question that is not answered here, please contact us.

Q. I am a new client, and I need some renderings. What do I need to do first?

You can contact us and we’ll provide you with an estimate. Provide us with a P.O. number when sending your CAD file.

Q. What do I need to send you?

1. Your 3D CAD files.  Make sure that files are purged and remove any unwanted blocks. To transmit an error-free file, ZIP your CAD files, or use etransmit command in AutoCAD. For files larger than 10 meg, please use yousendit.com and send us the file that way.



2. Redlined PDF or scanned file. This file is very important as it provide us with all the necessary colors and finishes.



3. The finishes (Mapping files)

Q. Once I send the file, what should I do?

We recommend contacting us at 514-756-3232 to confirm receipt of your document.  We’ll go over the project on the phone to make sure we’ve got everything we need to start the project.

Q. When can I expect my renderings?

Once we have your CAD files and finishes, you’ll receive an email from us within 24 hours with a draft version of your rendering.

Q. We have reviewed the Draft renderings and we need to make some corrections.

Send us your comments along with a redlined document, and we’ll have the final results within the next day.

Q. We like the final renderings, what’s next?

You were provided with a login and password to our Client Portal. When you login, you’ll see your project name. You’ll see all the thumbnails of your files and by clicking on each image you can preview a bigger version. You can also download all the images at once by clicking the Zip icon. You can also leave your comments for use to keep track of changes.

Q. What are your payment terms?

Full payment within 30 days from the invoice date. In Canada and the US, company checks are accepted. International first time costumers are required to deposit 50% of the estimate in advance via PayPal. Contact us for more info on PayPal payments.

Most of our projects consist of multiple phases. We request that the client advise us by email as each phase is approved and considered complete. If a project is not active for 10 days, we will issue an invoice and any modifications afterwards will be reflected on the next invoice.